Dealer Services
ADP Dealer Services is the world's largest provider of computing,
data and professional services to auto and truck dealers in the
U.S., Canada, Europe, Asia and Latin America. Over 16,000 dealers
use our on-site systems and communications networks to manage
every area of sales and operations. Dealer Services' linking of
systems, business processes, and strategies has rapidly grown
our worldwide market share of dealer based systems.
Below: Ross Pope, (left) ADP Regional
Director of Sales, and Terry Pettit, (right) Client Relations
Director, discuss the ADP Advisor family of products with Keith
McCluskey (center), President, McCluskey
Chevrolet in Cincinnati, Ohio.
McCluskey Chevrolet is a member of Driver's Mart Worldwide Inc.,
a used-car mega retail chain established by a group of elite auto
dealers. ADP partnered with Driver's Mart in developing the first
truly interactive auto retailing system. It promises to revolutionize
customer buying experiences.
In fiscal '96, Dealer Services'
revenue grew 26%. Currently, customer retention rates are 95%
in the United States and Canada, 97% in Europe, and 100% in Taiwan
and Mexico. This year, we announced an expanding client focus
- "Securing Your Future." ADP addresses critical dealership
areas and offers software and professional services to improve
consumer loyalty, asset management, innovative technology, employee
productivity, manufacturer relations, and real-time information
access.
Dealer Services has been a recognized industry leader since
introducing on-site, integrated systems 20 years ago. We recently
introduced Pre-Owned Vehicle Locator (PVL) and New Vehicle
Ordering System (NVOS) to help dealers manage inventories
and enhance profitability.
As industry change accelerated we unveiled a next wave of technology
in the Advisor family. Super Service Advisor fully automates
reservation and service write-up, using hand-held wireless, electronic
clipboards. Sales Advisor is a complete retail sales process
designed to improve sales performance and customer handling. Also
introduced in '96 was the ADP Sales Kiosk, a state-of-the-art
interactive sales presentation tool, and ADP AutoConnect,
a complete Internet service for both dealers and consumers. Currently
over 3,300 web sites have been created, making ADP AutoConnect
home to the largest community of dealership sites around the world
on the Internet. With ADP AutoConnect, consumer access
to dealer products and services is easier than ever.
We understand and value the importance of repeat business and positive client experiences for our dealer network. Other new products help dealers tailor their marketing programs to ensure customer loyalty. ADP's Relationship Marketing System (RMS) is the leading automated system for customer contact, from initial prospect through the purchase life cycle and ongoing service.
Dramatic changes in customer expectations and manufacturers'
requirements are revolutionizing the traditional dealership. Our
commitment to assisting dealers in business process improvements
is evidenced by strategic acquisitions including Sandy Corp.,
Automatic Service Consultants (ASC),Hayes- Ligon and Novak Corp.
some of the most respected solution-oriented companies in the
industry.
Above: Nancy Rozinsixy (left), ADF
Fixed Operations Product Leader, discusses process improvements
with Hank Faulkner (center), CEO, and Walt Huber (right), Director
of Operations, The Faulkner
Organization, Trevose, Pennsylvania.
The Faulkner Organization owns eighteen dealerships, and uses
ADP's on-site systems and communications networks to manage every
area of their operation.
Dealer Services also offers solutions to help employee productivity and training. Synergies from our acquisition of Sandy Corp., Mike Nicholes Inc., ASC, and Novak provide new tools and services to improve dealer productivity and profitability.
ADP Computer Care and Suivitel/Pertel, are the leading outsourced
providers of customer loyalty programs endorsed by most manufacturers
in the U.S. and Canada.
Advancements in computer technology, based on consumer demands,
are accelerating throughout the world. Dealer Services continually
participates in strategic direction meetings with major auto manufacturers
to ensure that our clients' investments will remain compatible
with future manufacturer management tools and systems.
Most recently, Dealer Services partnered with Driver's Mart
Worldwide, Inc. - a used car mega retail chain, to develop the
full range of systems for every retail center. As Driver's Mart's
partner, Dealer Services is developing the first truly interactive
auto retailing system. It promises to revolutionize customer buying.
Above: ADP AutoConnect is the most
complete Internet service created for both auto dealers and consumers.
Cole Younger (right), ADP Major Account Executive, demonstrates
how a web site on ADP AutoConnect will assist in advertising efforts
for their sixteen dealerships with Glenn Gardner (left) General
Manager, and Holman (center), Chairman of the Board, Holman
Enterprises, Pennsauken, NJ.
ADP AutoConnect is home to the largest community of dealer web
sites on the Internet.