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2010 News Releases | 2009 News Releases| 2008 News Releases

2010 News Releases

Atmos Energy Marketing Ranked No. 2 In Mastio & Co. Survey of Gas Marketers

AEM Also Wins a Mastio Quality Award

Atmos Energy Corporation:
Ron Bahr
(713) 316-6600

DALLAS, Texas -- January 27, 2010 -- Atmos Energy Corporation (NYSE: ATO) said that its natural gas marketing subsidiary, Atmos Energy Marketing, LLC (AEM), ranked No. 2 in overall customer satisfaction among 37 gas marketing companies in the United States that were evaluated in the 2009 Mastio & Company Natural Gas Marketer Survey.

The honor marks AEM's fifth consecutive top-five ranking in the annual industry survey. AEM also was recognized with a 2009 Mastio Quality Award for exceeding industry benchmarks.

The study relied on evaluations by a wide variety of customers, including industrial users, local gas distribution companies, electric power producers and other gas marketers.

AEM scored highest in reliability of gas supply, supplier honesty and trustworthiness, historical dependability in meeting commitments, and price competitiveness. Customers also recognized AEM for the responsiveness of its employees and the collaborative relationships AEM builds with its customers.

"One of our primary goals in 2009 was to maintain our ranking among the top-five gas marketers in customer satisfaction," said Rob Ellis, Atmos Energy Marketing's senior vice president of marketing. "We cultivate relationships with our customers and strive to anticipate needs and exceed expectations. This ranking confirms we are hitting the mark."

The survey's results were based on extensive interviews with the respondents who were asked to rate marketers on 27 attributes and three overall performance questions. The marketers were ranked using a 10-point scale, with 10 being excellent. The scores were then weighted, depending on the issues that customers considered most important when choosing a gas supplier.

"A key element to our success is the ability to understand our customers' needs and to create flexible and reliable solutions to meet their needs," said Denise Young, AEM's director of customer service. "We are proud of all our employees for achieving this recognition," she said.

About Atmos Energy

Atmos Energy Corporation, headquartered in Dallas, is the country's largest natural-gas-only distributor, serving more than 3 million natural gas distribution customers in more than 1,600 communities in 12 states from the Blue Ridge Mountains in the East to the Rocky Mountains in the West. Atmos Energy also provides natural gas marketing and procurement services to industrial, commercial and municipal customers primarily in the Midwest and Southeast and manages company-owned natural gas pipeline and storage assets, including one of the largest intrastate natural gas pipeline systems in Texas. Atmos Energy is a Fortune 500 company. For more information, visit www.atmosenergy.com.

Atmos Energy Marketing, LLC, based in Houston, is a unit of Atmos Energy Holdings, Inc., a wholly owned subsidiary Atmos Energy Corporation. AEM's regional marketing offices are located in Dallas; New Orleans; Franklin, Tenn.; Owensboro, Ky., Kansas City, Kan., and Virginia Beach, Va.

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